on the phone. >> reporter: e-mailed photos reveal squalid conditions. many passengers used red plastic bags as toilets. hundreds slept in hallways or topside to escape the foul and stagnant air below deck. carnival c.e.o. jerry cahill insists passengers were never at risk, but 22-year-old leslie mayberry disagreed. >> reporter: a tow line pulling the 14-story-tall shape snapped, delaying today's operation. it was reattached, but it will be nightfall before the ship arrives at the terminal where relatives are waiting. nellie betts came from tupelo, mississippi, to meet her daughter. >> there's no reason why those people should be out there as long as they have. why? i don't understand why. what has taken them so long to get them home? >> reporter: once the ship arrives at the terminal behind me, carnival plans to put most of those passengers on a two- hour bus ride to new orleans, or even to galveston, texas. but some are already saying, no thanks. scott, they have relatives picking them up here so they can go straight home. >> pelley: a long odyssey. ana, thank you very much. that budget di